kipasPrivacy Policy
This page describes what we collect when you use kipas and how we keep that data protected. We believe transparency about data practices builds trust, so we explain clearly what information we gather, why we need it, who can access it, and what rights you have over your data.
When you create an account on kipas, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, or play our live-dealer tables and games, we collect information about you. This collection is necessary for account verification, regulatory compliance, fraud prevention, and to provide our service. We do not sell your data to third parties, and we do not use it for marketing outside our platform without your consent.
Our privacy policy applies to all users of kipas, regardless of jurisdiction. If you have questions about how we handle your data, our support team is available to help.
What Data We Collect on kipas
Account Registration Data
When you register for kipas, we collect your email address, full name, phone number, and residential address. We also create a password hash (not the password itself) and store your username. This information is mandatory for account creation and is used to verify your identity and communicate with you about your account.
Payment and Financial Data
We collect information about every deposit and withdrawal you make on kipas. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date and time, and the transaction status. We store this data for accounting, fraud detection, and regulatory compliance. We also collect information about your account balance and transaction history so you can review your activity in your account dashboard.
Gaming Activity Data
We record your activity on kipas — which games you play, which tables you join, how long you play, and the outcomes of your predictions and spins. This data helps us understand how our platform is used, identify technical issues, and detect suspicious activity. We do not sell this data to third parties, but we may use aggregated and anonymized data for product analysis and improvement.
Device and Technical Data
We collect information about the device you use to access kipas — including your device type, operating system, browser type, IP address, and device identifiers. We use this data to detect fraud, prevent unauthorized access, troubleshoot technical problems, and improve our platform's performance. We also use cookies and similar tracking technologies to remember your preferences and keep you logged in.
Key takeaways
- We collect name, email, phone, address, and payment information for account verification.
- We record all deposits and withdrawals for accounting and compliance.
- We track your gaming activity — games played, tables joined, outcomes — for fraud detection and product improvement.
- We collect device and technical data to detect fraud and improve platform performance.
- We do not sell your personal data to third parties.
How We Use Your Data
Know Your Customer (KYC) Verification
We use your personal data to verify your identity and address. This is a legal requirement under anti-money-laundering (AML) regulations in the jurisdictions where we operate. Before your first withdrawal from kipas, we require you to provide documentation (such as a government ID and proof of address) to complete KYC verification. We compare the information you provide with your account data to ensure they match. This process protects both you and our platform by preventing fraud and money laundering.
Fraud Detection and Account Security
We analyze your account activity, payment methods, device information, and transaction patterns to detect and prevent fraud. If we identify suspicious activity — such as multiple failed login attempts, unusual payment methods, or rapid account changes — we may flag your account for manual review or ask you to verify your identity. We also use automated systems to detect collusion, account sharing, and other prohibited conduct.
Our Communication and Customer Support
We use your email and phone number to send you account notifications, transaction confirmations, and updates about our service. If you contact our support team, we keep a record of your communications so we can assist you and resolve issues. We do not use your contact information for marketing unless you opt in. Our support team is available in English and responds during business hours from locations across our operating jurisdictions.
Legal and Regulatory Compliance
We are required by law to retain your personal data and transaction records for a specified period (typically several years, depending on local regulations). We may be required to disclose your data to regulatory authorities, law enforcement, or courts in response to legal requests. We comply with all applicable data protection and gaming regulations in the jurisdictions where we operate.
Platform Improvement
We use aggregated and anonymized data about how kipas is used to improve our platform. For example, we analyze which games are most popular, which payment methods users prefer, and which features need improvement. This data does not identify you personally — it is used only to improve our service for all users.
Data Sharing and Third-Party Processors
We do not sell your personal data to third parties for marketing or commercial purposes. However, we may share your data with service providers who assist us in operating kipas — such as payment processors, fraud-detection services, and hosting providers. These third parties are bound by confidentiality agreements and can only use your data for the purpose of providing their service to us. We also comply with legal requests from government authorities or courts by disclosing data where required by law. If we are required to disclose your data to a third party, we will notify you unless prohibited by law.
Data Storage and Cross-Border Transfer
Our servers may be located outside your jurisdiction. By using kipas, you acknowledge that your personal data may be transferred to and stored in jurisdictions other than your own. We undertake to protect your data using security standards that comply with applicable data protection regulations, regardless of where our servers are located. If our servers are in a jurisdiction with different data protection laws than your own, we apply the stronger standard to protect your rights.
Cookies and Tracking Technologies
We use cookies and similar technologies (such as web beacons and local storage) to remember your preferences, keep you logged in, and track your activity on kipas. Some cookies are essential for the platform to function; others are used for analytics and fraud detection. You can control cookies through your browser settings, but disabling cookies may limit your ability to use kipas.
Your Rights Over Your Data
You have the right to access, correct, and request deletion of your personal data, subject to applicable legal and regulatory requirements. We retain transaction data and account history for several years due to legal compliance obligations, so deletion may not be possible for all data. To exercise your rights, contact our support team. We will respond to data subject access requests within the timeframe required by applicable law (typically 30 days). We do not charge a fee for these requests unless they are excessive or unfounded.
Legal and Jurisdiction Information
Service availability
We at kipas offer our services only in jurisdictions where online gaming is permitted under applicable law. We do not operate in jurisdictions where online gaming is prohibited or where offering our services would violate local regulations. Our service availability is determined by the legal frameworks in each region, and we comply with all applicable gaming and data protection laws. The legal status of online gaming varies significantly by jurisdiction — what is legal in one region may be prohibited in another. kipas maintains a jurisdiction-restricted access model, meaning our platform is available only to users in supported locations. We actively monitor changes in local gaming legislation and adjust our service availability accordingly. Users should be aware that our terms of service outline the jurisdictions where we operate, and we reserve the right to restrict or terminate access from unsupported regions without prior notice. If you are accessing kipas from a location where you are uncertain about the legal status of online gaming, we recommend consulting local authorities or legal counsel before using our platform. We undertake to comply fully with all applicable laws and regulations in the jurisdictions where we operate, and we expect users to verify compliance with their own local laws before accessing our services.
Account eligibility
To create and maintain an account on kipas, you must meet the eligibility requirements established by the jurisdiction in which you are accessing our platform. Eligibility is determined by applicable local law, which may include age requirements, residency requirements, and other criteria. We do not specify a single fixed age requirement across all jurisdictions; instead, we comply with the age of majority or gaming age established by each local jurisdiction where we operate. During account registration, you confirm that you meet all eligibility requirements under applicable law in your jurisdiction. We reserve the right to verify your eligibility at any time by requesting additional documentation or information. If we determine that you do not meet eligibility requirements, we will close your account and return any remaining balance to your registered payment method within the timeframe specified by local law. Account eligibility is a condition of using kipas, and users are solely responsible for ensuring they meet all requirements before creating an account and at all times during account usage. We do not offer tools such as account controls or account preferences as standard account features; however, users who wish to restrict their account may contact our support team to discuss options for account limitation or closure.
Local-law responsibility
Users of kipas are solely and exclusively responsible for verifying that their access and use of our platform comply with the laws of their own jurisdiction. We provide our services only where local law permits, but it is your responsibility to determine whether online gaming is legal in your location before accessing kipas. Laws governing online gaming vary significantly across jurisdictions and are subject to change. kipas does not provide legal advice, and we do not warrant that our services are legal in your specific location. By accessing kipas, you confirm that you have independently verified the legal status of online gaming in your jurisdiction and that your use of our platform complies with all applicable laws. If you are uncertain about the legal status of online gaming in your location, we recommend consulting local authorities, legal counsel, or reviewing applicable statutes before accessing kipas. We reserve the right to restrict or terminate access from any jurisdiction where we determine that our services may violate local law. Users who access kipas from jurisdictions where online gaming is prohibited do so entirely at their own risk, and we are not responsible for any legal consequences that may result from such access.
Data and privacy scope
We collect personal data from kipas users for account registration, regulatory compliance, Know Your Customer (KYC) verification, fraud detection, and service delivery. This data includes your name, email address, phone number, residential address, and account activity information including gaming history and transaction records. We collect and store this data for KYC and anti-money-laundering (AML) purposes, which are required by applicable gaming regulations in the jurisdictions where we operate. Your personal data is stored securely using industry-standard encryption and access controls, and it is never shared with third parties except where required by law, regulatory authorities, or service providers under confidentiality agreements. Our full privacy policy (this page) explains in comprehensive detail what data we collect, how we use it, how long we retain it, your rights regarding your data, how we protect it from unauthorized access, and who may access it. You have the right to access, correct, request a copy of, or request deletion of your personal data, subject to applicable legal and regulatory requirements. We comply with all applicable data protection regulations and undertake to protect your information from unauthorized access or disclosure. If you have specific questions about how we handle your data or wish to exercise any rights regarding your personal information, please contact our support team.
Contact for legal inquiries
If you have questions about our privacy policy, data protection practices, legal compliance matters, or other concerns related to how we handle your data on kipas, you can contact us through the support channels available within your account. We maintain an English-language support team that handles all inquiries, including privacy and data protection questions. Response times vary depending on inquiry volume and complexity, but we aim to provide an initial response to privacy and data protection inquiries within three to five business days. For urgent matters or time-sensitive issues, please clearly mark your inquiry as urgent in your support ticket, and we will prioritize your request accordingly. We accept inquiries via email and through the in-app messaging system available to all kipas users. Our support team will ensure your inquiry is directed to the appropriate department and receives proper attention. We take all privacy and data protection inquiries seriously and undertake to respond thoroughly, professionally, and fairly to all such matters. You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you have concerns about our data practices.